Where We Gather, Amazing Things Happen

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Join us at the upcoming Five9 CX Summit in Las Vegas September 17-19

What things will we get to explore this year at Five9’s CX Summit in Las Vegas September 17-19? The big focus – how AI can transform the contact center – and we couldn’t be more excited to join in as a Gold Sponsor for 2019. Tracks and sessions include the future of the contact center, creating extraordinary experiences, and maximizing the contact center.

Not only will you hear from industry experts and leaders, but Authority Software CEO, Lou Mandic, will be talking about the world of Workforce Optimization (without Excel!). In this session, we will cover the real-world possibilities and practices for seamless WFO, look closely at the impact of AI on workforce management, and unpack how it all fits together.

If you haven’t registered yet, don’t miss out. If you register by August 24th, you’ll even save $100.

Will You Win at Contact Center Week 2019?

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Join us at booth #628 for your chance to win a pair of Apple® watches or a $500 Amazon® gift card

It’s a big week for the contact center industry as we all gather for the upcoming Customer Contact Week in Las Vegas – and it’s a big week for us too! We are launching our newest offering for workforce management and we will be offering previews of this exciting new module. This application, built from the ground up, is fully integrated with the Authority Center solution and will be generally available in early fall.

Will you be at Customer Contact Week too? If so, don’t forget to join us at booth #628. There you can also enter to win a pair of Apple® watches as part of the CCW Demo Drive or a $500 Amazon® gift card co-sponsored by Five9.

Authority Software Showcase at the ICMI Contact Center Expo

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We recently had the pleasure of showcasing Authority Software at the ICMI Contact Center Expo show in Florida. It was a busy few days packed with great conversations and networking with contact center leaders across many industries. One of the many exciting things that took place at the event was that CRMXchange, a long-time leader in covering the contact center technology market, interviewed Authority President & CEO Lou Mandic and featured Authority Software in a new eBook as part of their event coverage.  Take a look to see what you can learn about improving decision-making, monitoring agent performance, redacting protected audio, single relationship records and more — all in the name of a better customer experience!