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WORKFORCE OPTIMIZATION

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Workforce Management

Workforce management doesn’t have to be tough. Not anymore.

The right agents at the right times. Simplified.

No more exporting and importing spreadsheets to get the right agents scheduled at the right time. With everything built from the ground up in the same platform, Workforce Management just got simpler, without sacrificing power and performance.

Authority WFM is fully integrated into the Authority product suite so you never have to swap back and forth between programs just to get the job done right.

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Understand performance

Want to see if workforce management is right for you? (Hint. It is!)

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Accurate. Affordable. And Fast.

  • Accurate and Customizable

    Customizable and accurate forecasting and scheduling with the click of the mouse. Respond to shifts in real time and never be over or under staffed again.

  • Affordable and Scalable

    Solutions that won’t break the bank but don’t skimp on functionality. Scalable from just a few to a few thousand agents quickly and easily.

  • Fast Fast Fast

    Implementation in weeks, not months or even years. Get managers up to speed quickly with an easy-to-use interface and fully customizable layout.

Want to see workforce management in action?

Request a Demo
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