THE AUTHORITY ON

WORKFORCE OPTIMIZATION

Authority Center WFO

Quality ManagementWorkforce ManagementAdvanced OutboundDesigner

Authority Center

1234

Four key modules in one power packed platform

  • Quality Management

    Integrated quality assurance forms; management access to metrics; audio/video recording tracks actions and results.

  • Workforce Management

    The right agents scheduled at the right time. With everything built from the ground up in the same platform, Workforce Management just got simpler, without sacrificing power and performance.

  • Script Designer

    Rapid application development with a drag and drop interface to create scripts, forms, and workflows with ease.

  • Advanced Outbound List Management

    Outbound list optimization tools provide advanced management of complex campaign strategies to prioritize contacts based on real data to increase contact success rates.

Time for a switch to easy-to-use workforce optimization solutions?

Request a Demo

Flexible solutions for your ever changing workforce

Customizable contact center solutions for your unique brand and customer needs. Authority Software, a leader in contact center solutions, can help you improve customer satisfaction and increase your bottom line with easy to install, scalable solutions.

Improve your customer service through quality assurance monitoring. Play, evaluate and store your call center recordings. Embrace a culture of quality in your business and deliver top-notch customer service.

Workforce management solutions that deliver valuable intelligence for accurate forecast and scheduling, saving time, money, and resources.

The contact center is the ideal home for a Rapid Applications Development tool. Script Designer’s infrastructure can take any real-world customer exchange imaginable and convert it into applications that are unique to your business.

Data and analytics

Interested in Authority Center’s cloud-based workforce optimization?

Request a Demo

Copyright 2020 - Authority Software
MENU