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WORKFORCE OPTIMIZATION

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Quality ManagementWorkforce ManagementAdvanced OutboundDesigner

Quality Management

Recording

Improve quality, adherence, and consistence. Retrieve recorded call details at the touch of a key. Enhanced search retrieves dozens or thousands of recording in just a few seconds.

Monitoring

Customize your quality assurance forms to meet your unique business needs. Evaluate agent performance with stored video and audio recordings to improve customer experience.

Insights

Gain measurable and actionable insights that drive business decisions. Capture vital data and build reports from multiple sources. Filter based on one or multiple criteria in the database.

Want to see how quality management can improve your contact center operations today?

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Understand performance

Quality doesn’t just mean monitoring. It means customer experience.

Improve your customer experience through quality assurance monitoring. Play, evaluate and store your call center recordings. Save time through better decision making and simplified performance reviews. Embrace a culture of quality in your business and deliver top-notch customer service.

Quality Manager can be used independently, or integrate with your third party software applications such as Salesforce, Five9, Talkdesk, and Cisco. Access recordings made in third party applications that offer API integration or export recordings.

Call centers like yours rely on Quality Manager to boost productivity to new levels of speed and accuracy.

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What others say about us

When we switched to Authority Software amid COVID-19 we saw our productivity go up by more than 50%. Even though our inbound calls increased by 80%, we were able to manage the upswing without sacrificing service.

We are able to add new clients in under 24 hours and in our business, that is critical. We can also make changes in scripting immediately as needed as political events unfold with zero agent downtime. Real-time reporting by campaign, agent, and list segment gives us maximum profitability for both our clients and our company.

Want to see if your organization can experience results like these?

Request a Demo

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