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We understand this is a time of unprecedented change and uncertainty as we all work together to navigate the current state of the viral outbreak of COVID-19 and the precautions we are all taking to stop the spread. We take the business of our clients very seriously and wanted to take just a few moments to share our plans for continued uptime and support.

We know that you will most likely be experiencing an influx of calls and interactions as your customers seek updates and information. To that end, we want to provide you with some details on our business continuity plans as we work to support your contact centers.

Specifically:

Authority Software has been, and continues to be, a geographically distributed remote work environment. All employees are continuing in their efforts to provide you with the very best products, service, and support.
We have been in contact with our business partners and expect no service interruptions.
Our solutions are exclusively cloud based. Should your staff need to work from home there are no technical restrictions preventing them from doing so. Please reach out to us for support with remote access if there are any questions on this.
If you have any questions or concerns, please don’t hesitate to contact us through your regular support channels.

We are continuing to monitor this critical situation and are well positioned to make any changes necessary to adjust to these circumstances.

On behalf of the Authority team, we wish you and your families health and safety during these trying times.

Join us at the upcoming Five9 CX Summit in Las Vegas September 17-19

What things will we get to explore this year at Five9’s CX Summit in Las Vegas September 17-19? The big focus – how AI can transform the contact center – and we couldn’t be more excited to join in as a Gold Sponsor for 2019. Tracks and sessions include the future of the contact center, creating extraordinary experiences, and maximizing the contact center.

Not only will you hear from industry experts and leaders, but Authority Software CEO, Lou Mandic, will be talking about the world of Workforce Optimization (without Excel!). In this session, we will cover the real-world possibilities and practices for seamless WFO, look closely at the impact of AI on workforce management, and unpack how it all fits together.

If you haven’t registered yet, don’t miss out. If you register by August 24^th, you’ll even save $100.

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Business Continuity Plans During COVID-19 Precautions

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Business Continuity Plans During COVID-19 Precautions

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Business Continuity Plans During COVID-19 Precautions

Where We Gather, Amazing Things Happen

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