Authority Software Showcase at the ICMI Contact Center Expo
We recently had the pleasure of showcasing Authority Software at the ICMI Contact Center Expo show in Florida. It was a busy few days packed with great conversations and networking with contact center leaders across many industries. One of the many exciting things that took place at the event was that CRMXchange, a long-time leader in covering the contact center technology market, interviewed Authority President & CEO Lou Mandic and featured Authority Software in a new eBook as part of their event coverage. Take a look to see what you can learn about improving decision-making, monitoring agent performance, redacting protected audio, single relationship records and more — all in the name of a better customer experience! 