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WORKFORCE OPTIMIZATION

Authority Center WFO

Quality ManagementWorkforce ManagementAdvanced OutboundDesigner

Advanced Outbound List Management

Put your lists to work for you with advanced outbound list management

Outbound list optimization tools provide advanced management of complex campaign strategies to prioritize contacts based on real data to increase contact success rates.

Group data segments based on real results and contact histories, not guesses, to create dynamic workflows that adapt to changing scenarios in your environment as well as shifts in the market.

No matter what telephony or CRM provider your environment uses, data can be cross referenced to ensure the most accurate information is accessed as workflows are being executed for the highest contact rates possible.

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Strategic Campaign Management

  • Increase Contact Success Rates

    Design, develop, and deploy complex strategies to increase contact success rates based on disposition codes, campaigns, geographic location, or any other factos that make sense for your business.

  • Fully Customizable

    Build sophisticated outbound contact strategies in an easy-to-use and fully customizable environment that lets you choose from one or many sets of criteria in the database.

  • Prioritize Contact Records

    Each day, a new list is presented using the Cadence management system so agents are presented with a prioritized list of contacts based on the automation rules you set up so outbound efforts are maximized.

  • Control Outbound Costs

    By generating highly refined and strategically developed lists, outbound contact centers make every dialing dollar count.

Want to see outbound list management in action?

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